
J. B.
This app worked for 18 months, now can't connect. At first, I was excited to be able to leave my fob at home and use my phone to unlock and drive my car. and it did just that for 18 months. then, it stopped connecting to the car. multiple calls to the bluelink helpdesk, rebooting the car computer, deleting and reinstalling the digital key, and the app, all had no effect. The app says, move closer to the car, even when I am touching the car, or sitting in the car. Disappointed.
Hyundai Motor America
October 14, 2025
We're sorry to hear about the trouble you're experiencing. Could you please write to us at AppsTeam@hmausa.com. Please include screenshot/recording, VIN and/or Case # which will help us investigate.

peter o
Such a struggle to get my Ioniq5 to see my phone on the pad. I can sit there for 10 minutes trying every little position, leaving it still for 10 seconds, and myriad combinations of button presses and Power on the car. Then when it finally does work, there's no rhyme or reason for it because I had definitely tried that exact combination before. And it's different every time! Connected over Bluetooth though, all buttons work as expected every time. Just NFC problems! ZFold3
9 people found this review helpful

Chris Gleeson
- Flag inappropriate
- Show review history
On OnePlus the app initially worked and then broke as reported by others. Eventually Hyundai fixed it, but this should *never* fail. What if I was away from home without my physical carkey and the app breaks again and I'm stranded? It's not an optional extra, it has to work each time, every time, without fail. I've ditched the app as a way of accessing my car and warning others to not rely on it. NFC card works reliably at least.
31 people found this review helpful
Hyundai Motor America
September 8, 2022
Hello Chris,
We appreciate you taking the time to contact us. We would like to get further details about the issue you are facing.
Please reach out to Hyundai Customer Care at (855) 225-8354 or write to us at AppsTeam@hmausa.com. Please include your VIN and/or Case # which will help us gather more details about your issue.