El Pollo Loco - Loco Rewards

Name: El Pollo Loco - Loco Rewards
Availability: InStock
Rating: 3.3993992805480957 (13372 reviews)
Author: El Pollo Loco Developers

El Pollo Loco Developers

3.4

13.4K reviews

1M+

Downloads

Everyone

About this app

Delicious Rewards. Juicy Benefits.

Join Loco Rewards and earn points every time you order El Pollo Loco in the app, on our website, or in a restaurant. Then redeem your points for a feast of rewards.

The best deals are in the app! Get personalized offers, birthday rewards and exclusive access to new menu items and experiences. Plus, use special app features to order ahead, save your favorites, pay from your phone, and redeem points for free food.

Download the app and start eating today.

Updated on

Oct 10, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

No data shared with third parties

Learn more about how developers declare sharing

This app may collect these data types

Personal info

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

3.4

13.1K reviews

Bryan Dominguez

December 24, 2024

As for the app and systems, it works well except for the lack of being able to type a short note or request extra/no/lite onions, and certain other options, so I'm unable to actually use it for the orders I require them. This goes for the in-store self-service touch screens at some stores too since it's the same system. I am forced to seek personal help for those orders.

30 people found this review helpful

Judi Holloway

September 27, 2025

Updated review (from 2 stars to 4). Couldn't use rewards in store. Finally got help in store on how to use a reward. You have to type in the reward code number, simply scanning doesn't work. Would give 5 stars, but never received a response on how to use the rewards, plus the fact that scanning at checkout doesn't work, you need to input the number.

3 people found this review helpful

Misanthropic Nihilisolipsist

July 4, 2025

Won't apply offers and coupons. Say you have a burrito offer and you add the burrito to the cart. You're supposed to tap the '+' on the coupon at checkout to add the discount. But when I do, I get a pop-up, 'TO REDEEM ITEM MUST FIRST BE ADDED TO CART'. Except it's already IN the cart! More than once I've quit in frustration over the time I've wasted trying to make the app work. (Side note, there should also be a cancellation or correction option within a reasonable time.)

30 people found this review helpful