
grooooved
- Flag inappropriate
- Show review history
I haven't been able to charge a battery with this new app yet. Now the old app won't even stay connected. You generally reach for one of these out of frustration. It should solve the problem, not amplify and multiply the problem. Pixel 5 I've sent a support mail. No response yet.
1 person found this review helpful
We sincerely apologize for the inconvenience and fully understand your frustration. Could you please send us your device serial number (SN) and record a video to us via support@topdon.com. We will prioritize resolving your issue.Your feedback is invaluable to us as we strive to provide better service

Daryl
- Flag inappropriate
- Show review history
Bluetooth keeps disconnecting..thankfully had not un-installed old app yet, so could still use my battery charger Update 2/1/2025: latest versions works now, but interface no longer matches user manual...4/30/25 removing 1 star as they responded 3 months after comment, and they ask me to take a video of the problem when my issue was the non-updated manual..obviously they are not really looking at the comments
6 people found this review helpful
Thank you for your feedback.We sincerely apologize for the inconvenience and fully understand your frustration. Are you still experiencing Bluetooth connection issues? If so, please send detailed information to support@topdon.com, and we will prioritize your case. Feel free to include any other usage-related concerns as well. Thank you.

Jacob Ilse
Will not connect to my BTMobile Pro S. All permissions active still no luck was redirected to this app from the old app and this one is as bad as the old one. Like the old app this one just scans and scans and will never see my battery tester solid green light on tester and blinking Bluetooth light but doesn't exist according to app. Tester connects to my Phoenix scan tool no prob so I guess it's just a junk app.
1 person found this review helpful
We sincerely apologize for the inconvenience and fully understand your frustration. Could you please record a video of the issue and send it to support@topdon.com – our after-sales team will prioritize resolving your case. Your feedback is invaluable as we strive to improve our services.